Last Updated: 2024-08-28
This Privacy Policy describes how Glowland (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the “Last Updated” date above.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as described below. The type of information we collect and how we use it depends on how you interact with us.
In addition to the specific uses described below, we may use information we collect about you to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect the rights of our users or others.
Personal Information We Collect
The types of personal information we obtain depend on how you interact with our Site and Services. “Personal information” refers to any information that identifies, relates to, describes, or can be associated with you. The following are the categories and specific types of personal information we may collect:
- Basic Contact Details: Name, address, phone number, and email address.
- Order Information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Username, password, and security questions.
- Shopping Information: Items you view, add to your cart, or add to your wishlist.
- Customer Support Information: Information you choose to include in communications with us, such as messages through the Services.
Certain features of the Services may require you to provide specific information. If you choose not to provide this information, you may be unable to use or access some features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include details about how you access and use our Site, including device information, browser information, network connection information, IP address, and other data regarding your interaction with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies supporting our Site and Services.
- Payment processors who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments.
- Third parties who collect information using online tracking technologies like pixels, web beacons, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
We may use your personal information for various purposes, including:
- Providing Products and Services: To process payments, fulfill orders, send notifications related to your account or transactions, manage your account, arrange for shipping, and enable returns and reviews.
- Marketing and Advertising: To send marketing and promotional communications, and to show advertisements for our products or services.
- Security and Fraud Prevention: To detect, investigate, and take action regarding possible fraudulent, illegal, or malicious activities.
- Communicating with You: To provide customer support and improve our Services.
Cookies
We use Cookies on our Site to enhance the functionality and performance of the Services. For more information on the specific Cookies we use, please refer to the cookie policy provided by Shopify here. Most browsers automatically accept Cookies by default, but you can adjust your browser settings to remove or reject Cookies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:
- Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).
- Business and marketing partners, including Shopify.
- When you consent to our disclosure of information, such as through social media integrations.
- Affiliates or other members of our corporate group.
- In connection with a business transaction or to comply with legal obligations.
User-Generated Content
The Services may allow you to post product reviews and other content. If you choose to submit user-generated content, it will be public and accessible by anyone.
Third-Party Websites and Links
Our Site may provide links to third-party websites or platforms. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy and security policies.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with personal information, please contact us to request its deletion.
Security and Retention of Your Information
While we take appropriate measures to protect your information, no security system is impenetrable. We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including the right to access, delete, correct, restrict processing, and withdraw consent. You may also have the right to appeal our decision or opt out of promotional communications. To exercise these rights, please contact us at the email address provided below.
Complaints
If you have any complaints about how we process your personal information, please contact us. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside your country, including the United States. If we transfer your information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses.
Contact
For any questions about this Privacy Policy or to exercise your rights, please email us at custom@glow-land.com.